Terms & Conditions

1. Introduction

Welcome to B2C.repair. These Terms & Conditions govern your access to and use of our platform, services, website, workshop portal, ticketing workflows, customer tracking pages, notifications, and related tools. By accessing or using B2C.repair, you agree to be bound by these terms.

2. Definitions

• Platform means the B2C.repair software, website, and related services.
• User means any person or entity accessing the platform.
• Workshop means a business using B2C.repair to manage repairs, customers, tickets, and operations.
• Customer means the end-user who accesses tracking pages or communicates regarding a repair.
• Content means all data, text, notes, images, documents, records, and communications submitted to the platform.

3. Use of the Platform

You agree to use the platform only for lawful purposes and in accordance with these Terms. You must not misuse the system, interfere with its operation, or access data without authorization.

• Use the platform for illegal, deceptive, or fraudulent activity
• Attempt unauthorized access to accounts, systems, or data
• Upload malware, malicious code, or harmful files
• Use the platform in a way that disrupts other users or services
• Copy, reverse engineer, or exploit the platform without permission

4. Accounts

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out under your account. You must provide accurate information and keep your account details up to date.

5. Workshop Responsibilities

Workshops using B2C.repair remain fully responsible for the operation of their business and for the information they store or share through the platform.

• Accuracy of repair statuses, estimates, pricing, and timelines
• Customer communications and service commitments
• Lawful handling of customer devices, data, and personal information
• Compliance with tax, warranty, consumer, and business regulations
• Proper control of staff access and permissions within the workshop account

6. Customer Access

Customers may access repair information through secure links, codes, or protected pages generated by the workshop. Workshops are responsible for ensuring that customer-facing access is shared appropriately and only with authorized persons.

7. Payments & Subscriptions

Some features of B2C.repair may be available only through paid plans or subscriptions. By subscribing to a paid service, you agree to provide accurate billing information and to pay all applicable charges.

• Fees may be billed monthly, yearly, or according to the selected plan
• Subscriptions may renew automatically unless canceled before renewal
• Failure to pay may result in feature limitations, suspension, or termination
• Unless otherwise stated, fees are non-refundable

8. Data & Privacy

We process information in accordance with our Privacy Policy. Workshops are responsible for ensuring that the personal data they collect, store, and process through the platform is handled lawfully, transparently, and securely.

You must not use B2C.repair to store or process information in violation of applicable privacy, data protection, or confidentiality laws.

9. Availability

We aim to keep the platform available, secure, and reliable. However, we do not guarantee uninterrupted access at all times. Scheduled maintenance, updates, third-party outages, security incidents, or technical issues may temporarily affect service availability.

10. Limitation of Liability

To the maximum extent permitted by law, B2C.repair shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of or inability to use the platform.

• Loss of business, profits, customers, or revenue
• Data loss caused by user actions, user configuration, or third-party integrations
• Delays, service interruptions, or outages outside our reasonable control
• Disputes between workshops and their customers

11. Intellectual Property

The B2C.repair platform, branding, software, design, content structure, and related materials remain the property of B2C.repair or its licensors. These terms do not grant you ownership of the platform, only a limited right to use it in accordance with your subscription or permitted access.

12. Suspension and Termination

We may suspend or terminate access to the platform if you violate these Terms, fail to pay applicable fees, misuse the system, or create risks for the security, stability, or legal compliance of the service.

13. Changes to Terms

We may update these Terms & Conditions from time to time. Continued use of the platform after such changes become effective constitutes acceptance of the revised terms.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the Netherlands and relevant European Union regulations, unless mandatory local law requires otherwise.