Privacy Policy

1. Introduction

B2C.repair is committed to protecting your privacy and personal data. This policy explains what data we collect, how we use it, and your rights under applicable data protection laws, including the GDPR.

2. Data We Collect

• Account information (name, email, login credentials)
• Workshop data (company name, contact details, services)
• Customer data entered by workshops (name, phone, email, device info)
• Repair and ticket data (status, notes, photos, documents)
• Technical data (IP address, browser, device)

3. How We Use Data

• To provide and operate the platform
• To manage repair tickets and customer tracking
• To improve performance and security
• To communicate updates and notifications
• To comply with legal obligations

4. Legal Basis (GDPR)

We process personal data based on:

• Contractual necessity (providing the service)
• Legitimate interests (platform improvement, security)
• Legal obligations
• User consent where required

5. Data Sharing

We do not sell personal data. We may share data only with:

• Service providers (hosting, email, infrastructure)
• Legal authorities when required
• Workshops (customer data entered by them)

6. Data Retention

We retain data only as long as necessary to provide services and comply with legal obligations. Workshops control their own customer data and may delete it at any time.

7. Your Rights

• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Data portability
• Withdraw consent

8. Security

We implement appropriate technical and organizational measures to protect your data, including secure access, encryption where applicable, and access control.

9. Cookies

We may use cookies and similar technologies to improve user experience, analyze traffic, and enhance platform functionality.

10. Changes to Policy

We may update this Privacy Policy from time to time. Continued use of the platform means you accept the updated policy.