A clear workshop dashboard means faster answers
When tickets, statuses and priorities are visible in one place, the workshop can respond faster and keep every repair more organized from intake to pickup.
For workshops
Repair, customer communication and spare parts workflow in one platform built for workshops.
B2C.repair helps workshops manage ticket intake, repair progress, customer updates, approvals and stock-linked spare parts inside one cleaner, more professional operating system.
Phone repair shops
Electronics service centers
Laptop & computer workshops
Multi-technician repair businesses
Customer side
Clear repair visibility
Customers can follow progress, receive updates and approve work in a cleaner service flow.
Workshop side
Tickets, parts and updates linked
Repair activity, stock usage and communication stay connected to the same workflow.
Core platform capabilities
The platform combines customer-facing transparency with workshop-side control, so the service process stays cleaner from first intake to final pickup.
Ticket system
Create structured repair tickets with customer, device and issue details in seconds.
Customer tracking
Give customers a secure way to check repair progress without repeated calls to the workshop.
Notifications
Send updates when the repair moves through key stages or becomes ready for pickup.
Photos & proof
Upload intake images, diagnostics and completion photos to keep a stronger repair record.
Estimates & approvals
Send repair quotes and request approval before chargeable work begins.
Workshop dashboard
See current activity, repair statuses and operational movement from one central view.
Stock management
Manage spare parts inventory, track quantities and monitor current stock levels in real time.
Stock movements
Track stock in, stock out and manual adjustments with a clearer movement history.
Parts linked to repairs
Assign parts to tickets and keep material usage tied directly to the repair workflow.
How it works in the workshop
The system keeps repair flow, spare parts usage and customer visibility aligned inside one operational process.
1
Create ticket
Add customer and device details when the workshop receives the item.
2
Share tracking access
Give the customer a simple way to follow repair progress online.
3
Use parts from stock
Assign spare parts to the repair and keep inventory aligned.
4
Update status
Move the job through stages while keeping the ticket history organized.
5
Complete repair
Finish the job and notify the customer with a more professional flow.
Why workshops choose B2C.repair
Workshops need more than a simple ticket list. They need a structured system that keeps customer communication, repair history, status changes and spare parts usage in one place.
✓
Centralized repair workflow instead of fragmented notes.
✓
Clear ticket lifecycle from intake to completed delivery.
✓
Stronger control over customer approvals and service communication.
✓
Better visibility into repairs, parts and workshop activity.
What customers experience
A more professional customer journey creates better trust. With clearer progress visibility, fewer misunderstandings and faster updates, the repair experience becomes easier for everyone.
✓
Track repair progress through a cleaner customer-facing flow.
✓
Receive updates when something important changes.
✓
Approve repair work when needed before extra costs are applied.
✓
Get a more transparent and organized repair experience.
Why this matters for growth
A cleaner workflow does not only help the team today. It also makes the workshop easier to scale, standardize and manage over time.
Reduce front-desk chaos
Stop relying on scattered notes, disconnected chats and memory-based updates.
Create a cleaner service journey
Customers get more visibility, and the workshop gains a more structured operational process.
Work better as a team
Technicians and staff can work from one shared repair system instead of fragmented tools.
Scale with more confidence
Use a workflow that still makes sense as ticket volume, staff and complexity increase.
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Customers can follow repair progress with less confusion
A public tracking page gives customers a simple way to check what is happening, what stage the repair is in and whether anything needs their approval.
Parts availability supports more reliable repair timelines
When spare parts and quantities are tracked properly, the workshop can plan work more accurately, reduce delays and keep customers better informed.
A professional intake experience builds trust from the start
From the moment a device is received, a cleaner process and a more professional workshop environment help customers feel more confident about the repair.
Start managing repairs, customer updates and spare parts in one connected workflow.
Choose a setup that fits your workshop and bring more structure, visibility and professionalism into daily repair operations.