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B2C.repair

Everything your repair shop needs to run a cleaner, faster and more professional workflow.

B2C.repair brings intake, ticket tracking, approvals, communication, documents and operational visibility into one structured platform built for repair businesses.

Ticket lifecycle Customer updates Workshop management Feature-based scaling
Feature areas
4
From ticket intake and approvals to notifications, branding and control-level administration.
Best suited for
Repair shops that want to move from ad-hoc communication and spreadsheet-like processes to a structured operational platform.

Core capabilities

Each feature group focuses on a practical area of workshop operations, helping your team keep work visible, organized and scalable.

Ticket Operations

Core tools for intake, diagnosis, approvals and repair lifecycle.

✓
Ticket creation
Create repair tickets with structured customer and device data.
✓
Status tracking
Move tickets through clear operational stages.
✓
Approval flow
Get confirmation before starting paid repairs.
✓
Timeline history
Track every action performed on a ticket.

Customer Experience

Keep customers informed with a professional repair journey.

✓
Public tracking page
Customers can check status using a unique code.
✓
Ticket messages
All communication stays linked to the repair.
✓
Notifications
Send updates automatically during the repair process.
✓
Professional flow
Improve trust and reduce confusion.

Workshop Management

Operational visibility for your repair business.

✓
Dashboard overview
See active workload and recent activity.
✓
Customer records
Track repeat clients and repair history.
✓
Device records
Store device-specific data.
✓
Documents & photos
Attach files to tickets.

Growth & Control

Scale your workshop with advanced capabilities.

✓
Team management
Add staff and manage access.
✓
Branding
Customize your workshop identity.
✓
API support
Integrate with external systems.
✓
Admin panel
Centralized control of platform data.

How the workflow fits together

The platform is built around the actual journey of a repair ticket, from first intake to final completion and delivery.

01

Intake

Register device and customer.

02

Diagnosis

Inspect and estimate repair.

03

Approval

Get confirmation from customer.

04

Repair

Fix device and update status.

05

Completion

Finalize and deliver.

Better customer experience

Customers do not just want a repair. They want visibility, clarity and confidence. B2C.repair helps you deliver a more professional service journey without adding chaos to your team’s day.

✓
Public tracking pages reduce repetitive status questions.
✓
Approval flows create a cleaner commercial process before chargeable work starts.
✓
Ticket messages and notifications keep communication tied to the actual repair record.

Better internal control

Workshops need more than a front desk tool. They need a structure that keeps staff aligned, repairs documented and operational decisions easier to manage over time.

✓
Staff users can work inside a shared repair process instead of scattered notes.
✓
Documents, photos and repair notes stay attached to the ticket history.
✓
Admin-level control supports platform oversight, content management and plan configuration.

Feature availability overview

Some capabilities are available everywhere, while others depend on the selected plan and growth stage of the workshop.

Capability Availability
Ticket management All plans
Customer tracking All plans
Dashboard All plans
SMS notifications Selected plans
Whitelabel Selected plans
API access Selected plans

Want to see how the platform fits your repair shop?

Explore pricing, compare feature availability and start with a plan that matches your current ticket volume and growth ambitions.

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