Unclear status
Customers often do not know what is happening with their repair and ask for repeated updates.
About B2C.repair
Built to make repairs more transparent and better organized.
B2C.repair is a repair transparency and workshop operations platform for modern service centers that want to manage tickets, customer updates, approvals, proof, warranty, and stock in one clear system. It helps workshops track repairs from intake to completion while also connecting parts usage directly to each ticket.
Ticket + Tracking
Estimate + Approval
Warranty + History
Communication + Proof
Tickets + Stock
Why we built it
Most repair workflows are still fragmented.
Many workshops still rely on calls, chat messages, paper notes, spreadsheets, and verbal confirmations. That creates delays, misunderstandings, repeated customer questions, unclear approvals, weak documentation, and poor visibility over which parts were used for which job. B2C.repair was created to bring the entire repair journey into one structured flow that is easier for the workshop, clearer for the customer, and better connected to day-to-day workshop operations.
Scattered communication
Important details get lost between WhatsApp, calls, emails, and handwritten notes.
Weak proof and records
Without clear intake details, photos, and timelines, disputes become harder to resolve.
Manual admin work
Workshops waste time managing approvals, estimates, warranty details, follow-ups, and parts handling manually.
What B2C.repair does
One platform for the full repair journey.
B2C.repair helps workshops create repair tickets quickly, keep customers informed, document every important step, manage stock usage, and present a more professional repair experience.
Repair ticket creation
Create structured tickets with customer, device, issue, intake notes, and internal details.
Public tracking
Give customers a secure tracking page with public code and PIN for status visibility.
Estimate and approval
Send repair estimates clearly and let customers approve work before the repair continues.
Timeline and status flow
Keep every ticket organized with visible milestones, notes, and repair progress history.
Photo proof
Document intake condition, defects, internal state, and final result to reduce disputes.
Warranty and history
Store warranty information, issue history, and recurring repair context for each device.
Stock and parts allocation
Manage stock inside the platform and assign parts directly to a ticket. This makes it easier to see what was used, reduce mistakes, and keep repair records connected to real inventory movement.
Internal workshop structure
Keep customer data, device details, part usage, notes, repair actions, and updates inside one clean workflow.
Professional customer experience
Present a more modern repair journey with clearer communication, stronger documentation, and better trust.
Stock and parts flow
Every repair ticket can also connect to stock.
B2C.repair is not only about tracking status. It also supports workshop stock operations by allowing parts to be selected from inventory and attached to individual repair tickets. That means workshops can see which component was used, on which ticket, for which device, and as part of which repair history.
Parts assigned per ticket
Each repair can include one or more stock items used during diagnosis or repair.
Cleaner repair records
Technicians and staff can see both service activity and parts usage in the same repair context.
Better workshop control
Workshops can reduce confusion, avoid missing parts data, and keep more reliable internal records.
Foundation for stronger inventory
The platform supports a broader operations workflow where ticketing and stock work together.
Our philosophy
Repairs should not feel uncertain.
Transparency
Customers should always understand the current status, next step, and expected outcome.
Trust
Proof, approvals, and clear communication help workshops build stronger client confidence.
Speed
Workshops need flows that are fast to use, easy to learn, and practical during busy intake.
Structure
Every repair should live in one reliable timeline instead of being split across multiple tools.
Built for modern workshops
Professional tools for a better customer experience.
B2C.repair is designed for workshops that want to look more professional, reduce repetitive update requests, improve internal organization, manage parts more clearly, and create a smoother repair flow from intake to completion.
Phone repair shops
Track device repairs, communicate clearly, and manage approval, stock usage, and warranty in one place.
Laptop and tablet repair
Keep more complex diagnostics, parts usage, and repair steps organized with structured timelines and notes.
Growing service centers
Standardize repair intake, stock allocation, and communication as your workshop handles more tickets and staff.
What makes us different
More than a basic ticket system.
B2C.repair is not positioned as generic helpdesk software. It is built around the real needs of repair workshops: status visibility, proof, approvals, communication, stock-linked tickets, warranty, and long-term device history.
Repair transparency first
The platform is centered on visibility and trust, not just internal task management.
Customer-facing tracking
Every repair can be shared through a simple public page with secure access.
Proof and documentation
Photos, notes, approvals, PDFs, and warranty records create stronger protection and clarity.
Ticket + stock connection
Parts can be linked directly to each repair ticket, which makes workshop operations more structured and traceable.
Repair ecosystem potential
B2C.repair can connect naturally with B2B.repair and Request.parts for a larger repair workflow.
Built for real workshop flow
It supports the actual day-to-day process of intake, diagnosis, repair, parts use, completion, and warranty follow-up.
Vision
Building a complete repair operations ecosystem.
Our long-term vision is to help workshops manage the full repair lifecycle: intake, tracking, communication, proof, approvals, warranty, stock, parts allocation, analytics, and future ecosystem connections between workshops, suppliers, and repair partners.
Repair ticketing
Customer communication
Photo proof
Warranty management
Stock + parts allocation
Repair analytics
Start with clarity
Make every repair easier to track, easier to manage, and easier to trust.
Whether you are a customer checking a repair or a workshop improving operations, B2C.repair is built to make the process clearer from start to finish, including the parts used along the way.