How the repair process works from intake to delivery.
B2C.repair organizes the full repair journey into a structured system that helps workshops stay in control while giving customers better visibility, clearer updates and a more professional overall experience.
The repair workflow step by step
Each stage is designed to keep the workshop organized while making the repair process easier to understand and manage for the customer.
Create ticket
Register the repair with customer and device details at intake.
Diagnose
Inspect the device and determine the repair requirements.
Send estimate
Provide pricing and wait for customer approval before proceeding.
Repair
Perform the repair and update ticket status in real time.
Complete
Finalize the repair and notify the customer for pickup.
What happens in practice
The platform does not just list statuses. It helps the workshop move through a real repair process with clearer structure and better continuity.
The workshop creates a ticket, records the issue and starts the repair with a clean operational foundation.
Technicians review the device, define the scope and prepare the estimate before work is approved.
Statuses, notes and supporting details remain attached to the same ticket instead of being spread across channels.
The customer is informed, the workshop keeps a clear service record and the job is easier to reference later.
For workshops
Workshops need more than a place to register repairs. They need a clear process that keeps intake, diagnosis, approvals, progress updates and completion aligned inside one shared workflow.
For customers
Customers benefit when the repair process is easier to follow. Better visibility means fewer misunderstandings, faster decisions and a more confident service experience from start to finish.
Why this workflow matters
A better process improves both the internal organization of the workshop and the customer perception of the repair service.
Structured workflow
Clear steps eliminate confusion and missing information.
Customer transparency
Clients can follow the repair process without calling.
Team efficiency
All staff works inside a unified system.
Scalable operations
Grow from a small shop to a multi-tech team easily.
Start organizing your repair workflow with more clarity and control.
Choose a plan that fits your workshop and turn intake, approvals, progress and delivery into a cleaner operational process.