B2C.repair features

A complete repair workflow platform for shops that want more clarity, more control and a better customer journey.

B2C.repair brings ticket intake, repair progress, approvals, messages, documents, customer visibility and operational structure into one connected platform built for modern repair businesses.

Ticket lifecycle management Customer transparency Operational control Growth-ready structure
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4 Main feature groups
5 Repair workflow stages
1 Structured platform
What the platform covers
4
Core feature areas covering ticket handling, customer communication, workshop operations and structured platform growth.
Best fit
Repair shops that want to replace fragmented notes, repetitive customer calls and disconnected repair records with a cleaner operational workflow.
Main outcome
More control for the workshop, more clarity for the customer and a more professional process from intake to pickup.
Built around the ticket

The platform follows the real structure of a repair job instead of forcing workshops into generic software flows.

Customer-facing and internal

It improves both the workshop’s internal organization and the customer experience around repair tracking and communication.

Ready to scale

From a smaller repair shop to a growing multi-user workflow, the structure stays consistent as operations expand.

Core capabilities

Each feature group supports a practical area of workshop operations, helping the team work with more consistency while improving the customer-facing experience.

Ticket Operations

Core tools for intake, diagnosis, approvals and repair lifecycle.

✓
Ticket creation
Create repair tickets with structured customer and device data.
✓
Status tracking
Move tickets through clear operational stages.
✓
Approval flow
Get confirmation before starting paid repairs.
✓
Timeline history
Track every action performed on a ticket.

Customer Experience

Keep customers informed with a professional repair journey.

✓
Public tracking page
Customers can check status using a unique code.
✓
Ticket messages
All communication stays linked to the repair.
✓
Notifications
Send updates automatically during the repair process.
✓
Professional flow
Improve trust and reduce confusion.

Workshop Management

Operational visibility for your repair business.

✓
Dashboard overview
See active workload and recent activity.
✓
Customer records
Track repeat clients and repair history.
✓
Device records
Store device-specific data.
✓
Documents & photos
Attach files to tickets.

Growth & Control

Scale your workshop with advanced capabilities.

✓
Team management
Add staff and manage access.
✓
Branding
Customize your workshop identity.
✓
API support
Integrate with external systems.
✓
Admin panel
Centralized control of platform data.

How the workflow fits together

The platform follows the real path of a repair job, helping the workshop stay organized from first intake to final completion and delivery.

01

Intake

Register device and customer.

02

Diagnosis

Inspect and estimate repair.

03

Approval

Get confirmation from customer.

04

Repair

Fix device and update status.

05

Completion

Finalize and deliver.

Better customer experience

Customers do not only want a repaired device. They want visibility, clarity and confidence. B2C.repair helps workshops deliver a cleaner, more transparent journey without creating extra chaos inside the team.

✓
Public tracking pages reduce repetitive “what is happening with my repair?” questions.
✓
Approval requests support a cleaner commercial process before chargeable work begins.
✓
Messages and notifications stay linked to the actual ticket instead of getting lost elsewhere.

Better internal control

Workshops need more than a front-desk tool. They need a structure that keeps work visible, repairs documented and the team aligned as operations grow over time.

✓
Staff can work inside a shared repair process instead of relying on scattered notes and memory.
✓
Photos, documents and repair notes remain attached to the ticket history for better traceability.
✓
Central control supports administration, plan management and platform-level oversight.

Feature availability overview

Some capabilities are standard across the platform, while others depend on the selected plan and the operational needs of the workshop.

Capability Availability
Ticket management All plans
Customer tracking All plans
Dashboard All plans
SMS notifications Selected plans
Whitelabel Selected plans
API access Selected plans

Want to see how the platform fits your repair shop?

Explore pricing, compare plan availability and start with a setup that matches your current ticket volume, customer needs and growth direction.

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